Corrective Action / Preventive Action plan (CAPA)

In order to find the root cause of an incident or damage, and to work with preventive improvements, the CAPA report is available in the Form.com environment, as an stand alone format or from the Incident and Damage Report form.

When Operators start a new Incident and Damage Report and there is a need to follow up, the CAPA format is to be used to document the case, describing action taken and follow up controls.

The preferred method to initiate the CAPA is from the IDR form, with the CAPA feature recently incorporated to IDR format at the end of the report, available for form.com users with login credentials.

CAPA is to be initiated no later than 5 working days after notification has been made.

1. It is the responsibility of the Quality functions in the region where a damage or incident has occurred to ensure proper follow up by use of the CAPA.
2. Cargo damage or incidents caused by vessels is to be jointly handled between WW Marine Operations and OCEAN Quality.