IDR creation

Any type of incident or damage must be reported within 12 hours using an IDR online form. In case of no internet connection at sea, contact to your voyage operator to address with the Quality Responsible in the loading region for reporting the damage.

Please note that damages to vessels structures and/or equipment has to be reported via IDR only when damages are caused by cargo or stevedores.

For statistical and claims handling purposes, every damage must be represented by one separate IDR. (For example, if an incident or damage includes two vehicles that have collided, two IDRs should be made.)

Exceptions:

1. Short shipped or short/over landed units should have all affected VIN numbers listed on one separate major IDR.
2. Theft of car keys or other loose objects. For example, if during a port call several car keys have been found missing, all affected VIN numbers should be listed on one separate major IDR.
3. Contamination of cargo. For example, if several units have been found contaminated by one source of leaking oil, rusty water or similar, all affected VIN numbers should be listed on one separate major IDR.