A customer notice letter must always be issued to the customer without delay, or according to contract, after a damage has occurred or been discovered.
The quality function in the region where a damage occurred or was discovered is responsible for notifying the local Sales, Business Operations (CCC-Team). The responsibility for notifying the customer falls on the local Sales, Business operations (CCC-Team) in the region where an incident or damage has occurred or been discovered. (It is the responsibility of the Commercial team to ensure that sufficient tracking of customer notice letters is maintained.)
In case there is an incident at sea, and Wallenius Wilhelmsen Cargo Quality has been informed by the vessel Master, it is the responsibility of Wallenius Wilhelmsen Cargo Quality to notify the quality function in the region for both the Port of Load and the Port of Discharge.